Taking the time to consider whether you have a valid and timely complaint will save you time and effort. Why are you dissatisfied? What went wrong? Is it a question of losing money because goods or services you received were not what was promised, or was there even outright fraud? Or, did a representative of the company treat you rudely? If you don’t let a merchant or vendor know you are dissatisfied with their goods or services, you have no chance of resolving the problem.įirst, ask yourself if your complaint is legitimate. “The squeaky wheel gets the grease.” This old proverb means that noise gets attention.
This publication offers suggestions to help you get results when you have a problem with the purchase of goods or services. There are no magical ways to get action on a complaint, but nothing will happen unless you complain and demand action.
You have the right to know what you will receive before you pay for a product or service, obtain what you pay for, complain when you are not satisfied, and get your money back when you have a legitimate complaint. A sample complaint letter and a list of complaint handling agencies are included.Įveryone has consumer rights. It explains the proper way to make a complaint, and also discusses using government agencies, consumer groups, lawyers, and small claims court.
This guide offers suggestions to help you get results when you have a problem with the purchase of goods or services.
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